Frequently Asked Questions
If I buy something and it doesn't fit, can I exchange it for a different size?
Yes, at the buyers expense to return it. It must be in the same condition as you received the item. Helmets and other protective gear are not refundable or eligible for exchanges - please choose carefully.
Can I refund items from the store?
Yes you may, as long as the item has not been opened. A 15% stock keeping fee will apply. If we made a mistake, such as sending you the wrong size, this fee is waived.
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​What payment options do you offer?
We offer PayPal (including Pay In 4) and Stripe. We are working on AfterPay and ZipPay.
Can you explain the subscription?
We have our VIP with perks, you'll receive items from our shop at discounted prices, minus shipping or merchant fees if needed.
​What benefits are there to my VIP subscription?
On top of performance parts such as exhausts, helmets and tyres, we are working on partnering with local business, not necessarily motorcycle related, and VIP members will be the first to receive these benefits.
I made a mistake! Can I resubscribe?
Once cancelled, you will not be able to subscribe again in that calendar year.
How do I cancel if I no longer need my subscription?
You can cancel at any time, given that you haven't purchased in the same month you are trying to cancel. If you have purchased and then choose to cancel, your subscription will be cancelled one month after your last purchase date.
​Can I submit orders for my friends or other bikes?
We are first and foremost committed to looking after our members and ensuring they get premium services and perks. To do this, SMCG will ask you to fill out your details on subscription, including your bike or bikes at home. This ensures we can build relationships with our members and provide them with services and resources tailored to their bikes.
What if someone else is offering a lower price for a product?
We have committed to providing cost price for our items. We will always be working to provide the lowest prices possible and pass savings on to all members. If an individual product is being provided cheaper, however, this means it is below cost price and we unfortunately can't go lower than that.
Can I get mechanical services?
We do not offer mechanical services yet. This is something we would love to get into though so never say never.
I'm not in Sydney, can I still subscribe?
Yes, absolutely. Shipping costs are not included in the membership, so we can ship to anywhere in Australia at buyer's expense. We do not cater internationally.